Returns & Exchanges

At Compumarts Egypt, we strive to ensure your complete satisfaction with every tech purchase. If you are not entirely satisfied, our streamlined returns process allows for exchanges or refunds within 14 days of delivery, provided the items are in their original, sealed condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via phone or email with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare the Package

  Ensure the device is placed in its original manufacturer packaging with all included accessories, manuals, and the original sales invoice.

• 3.
  Schedule a Pickup

  Our logistics partner will contact you within 48 hours to collect the item from your doorstep at a convenient time.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition and serial number, your refund will be processed to your original payment method or via bank transfer within 7-10 business days.